United Airlines Passenger Who Was Dragged Off Flight Pursues Legal Action
He was filmed with blood flowing down his chin afterwards, saying: “I want to go home, I want to go home”.
“To just drag someone off a flight is insane”, Lazer said.
If no one volunteers to get off, the airline can select passengers for removal based on criteria such as check-in time or the cost of a ticket, according to the department’s Fly-Rights.
The backlash from the incident resonated around the world, with social media users in the United States, China and Vietnam calling for boycotts of the number three U.S. carrier by passenger traffic and an end to the practice of overbooking flights. The attorneys also want United’s protocol for removing passengers from commercial aircraft.
Chicago’s Aviation Department said on Wednesday that two more officers had been placed on leave in connection with the 9 April incident, during which airport security officers dragged Dao from his seat aboard a United jet headed for Louisville, Kentucky.
The 69-year-old grandfather was seen being ripped from his seat after refusing United Airline’s $1,000 in compensation as he said he had patients to see the following day.
United Chief Executive Oscar Munoz on Wednesday apologized to Dao, his family and United customers in an ABC News interview, saying the company would no longer use law enforcement officers to remove passengers from overbooked flights.
“Ideally those conversations happen in the gate area”, said United spokeswoman Megan McCarthy.
The incident involving Dao occurred on Sunday evening in Chicago, aboard a plane bound for Louisville. When no one voluntarily came forward, United selected four passengers at random.
“No one should ever be mistreated this way”, he said in a statement, calling the event “truly horrific”.
A video of Dao being pulled from his seat after he refused to leave the full plane has been seen around the world.
However, after the video first emerged, Munoz had described Dao as “disruptive and belligerent” before changing his tune on Tuesday and issuing the apology.
“That is not who are family at United is”.
As of Tuesday, Dr Dao was still in a Chicago hospital recovering from his injuries, his lawyer said.
Three airport security officers have now been put on leave following the incident.
Sunday night’s confrontation stemmed from a common air travel problem – an overbooked flight.
Federal rules require that before airlines can bump passengers from a flight they must seek volunteers – the carriers generally offer travel vouchers.
When Dao is informed that he will be dragged off the flight, he threatens to sue United Airlines.
It’s an often-overlooked policy to which you agree when you book your tickets. The four top-ranking members of the Senate Commerce Committee asked the airline and Chicago airport officials for more information about what happened.