BA boss ‘won’t resign’ over flight chaos
Tonda Sallee, who was trying to fly to Frankfurt, said she has been in line for five hours, “and we have no idea how long we’ll be in line”.
In a statement shared on the company’s Facebook page, BA said: “Although some of the IT systems have returned, there will be some knock-on disruption to our schedules as aircraft and crews are out of position around the world”.
The airline said it was running a full schedule at London’s Gatwick airport on Monday and planned to operate all its long-haul flights from Heathrow, although some short-haul flights had been canceled.
British Airways has extended its flexible booking policy and says customers can rebook their flights to travel up to and including June 10.
“At this stage we know there was an exceptional power surge that collapsed our IT systems, bringing down all our flight, baggage and customer communication systems”, said Alex Cruz, the CEO of British Airways, in a statement.
Speaking to The Pat Kenny Show on Newstalk this morning, Sky News reporter Enda Brady said it has been a disaster weekend for the airline and, indeed, the passengers.
Travelers complained of being overcharged hundreds of dollars for hotels.
But, he told CNN by phone: “No alcohol, which is wise”.
“This is a PR nightmare and a huge inconvenience for passengers, but the market nearly doesn’t care about events like this, it’s likely it will be treated as one off”, Furlong said. Most travelers seemed resigned, he said, though others appeared stressed and some children were crying. More than 600 flights were delayed over the two days.
The operational collapse comes a year after Mr Cruz was appointed chief executive of BA, a unit of International Consolidated Airlines Group, with a mission to slash costs and improve profitability. “They seemed incapable of doing anything else, despite their best intentions, due to the system outage“.
On customer review site Skytrax, BA had a score of 5/10, with many reviewers saying they feel the airline’s economy class on short-haul is now no better than a budget carrier. The airlines also said that there is no evidence of a cyberattack.
Hundreds of passengers faced huge delays at the check-in counters at both London airports and the airline said the IT crash had also affected their call centres.
“We continue to advise customers travelling with British Airways over the Bank Holiday Weekend to check the status of their flight with British Airways before travelling to the airport”.